Jia Min Tan bolsters senior management team as leading dispute technology specialist continues to target ambitious growth in region
London, UK: A global leader in dispute management and mitigation, Chargebacks911, today announced the appointment of Jia Min Tan to the role of Director of Business Development, APAC, as part of its ongoing expansion in the region.
Singapore-based Jia Min’s appointment will help to facilitate the rapid growth, as well as being a strategic move aimed at overcoming any language barriers with partners to ensure a truly seamless end-to-end service.
Commenting on her new role, Jia Min said: “APAC is a fast-growing market with great potential for growth. We’re seeing a mass adoption of credit cards and digital payments in response to the Covid-19 pandemic, which naturally means we’re witnessing a spike in the reports of fraud.
“Despite the demand for dispute management specialists in the region, there has been a distinct lack of support and solutions available on the market, which presents an ideal opportunity for Chargebacks911. There has never been a better time for us to focus our attention on this under-serviced region.”
Jia Min brings a wealth of experience to the role, having worked across the dispute technology, fraud prevention and risk management industries, and a background in the increasing pre-transaction risks such as advertising fraud and loyalty membership fraud.
Her knowledge in eCommerce operations, challenges and trends, as well as strong networking abilities, will further bolster Chargebacks911’s already impressive APAC outfit. Her multi-lingual skill set will prove invaluable when bolstering Chargebacks911’s offering in the market.
Benjamin Bridwell, Chief of Staff at Chargebacks911 and Fi911, added: “We’re thrilled to welcome Jia Min to our APAC team, leading business development in such a crucial region for Chargebacks911 and Fi911. Not only does Jia Min understand the multifaceted challenges of this sector, but the opportunities it provides.
“We anticipate strong growth throughout 2021 and her wealth of experience and on-the-ground knowledge couldn’t be better placed to serve our current needs, and more importantly, those of businesses and our partners.”
Founded in 2011, Chargebacks911 is the first global company fully dedicated to mitigating chargeback risk and eliminating chargeback fraud. As industry-leading innovators, the company is credited with developing the most effective strategies for helping businesses maximize revenue and reduce loss in a variety of industries and sectors within the payments space.
It provides comprehensive and highly scalable solutions for chargeback compliance, handling services and fraud strategy management. The company helps decrease the negative impact of chargebacks, thereby increasing revenue retention to help ensure sustainable growth for every member of the payment channel.
Chargebacks911’s unparalleled category experience and Intelligence Source Detection (ISD™) technology help identify the true source of chargebacks, optimizing revenue recovery opportunities, mediating disputes, safeguarding reputations, and proactively preventing future fraud.
Fi911 supports financial institutions with innovative back-office management technologies created specifically for the banking and payments industries. By offering direct communications between FIs and their ecosystems, the company’s scalable payment product suite offers features that range from fast, flexible merchant onboarding to highly transparent and feature rich client portals.
Fi911’s proprietary DisputeLab™ helps make resolving chargeback disputes faster and more efficient by optimizing each step in the dispute cycle. The company’s unified platform also provides threat detection, reconciliation, and risk management tools, as well as the ability to generate commissions and ISO pay-outs directly through the system.
Established by the dispute experts at Chargebacks911®, Fi911 offers global reach and expertise, as well as customized training and support from recognized industry leaders. https://fi911.com/