Nick White, Fiserv: Fully leveraging APIs will give banks the insights to deliver intelligent experiences to customers
Mainstream banking is in the midst of its biggest transformation since computerisation first took root in banks half a century ago. Driven by changing consumer expectations and the development of new technologies, this transformation is being further spurred with regulatory initiatives. A case in point is the introduction of the European Banking Authority’s Second Payment Services Directive (PSD2) in Europe and Open Banking regulations in the UK, which are set to spark a significant evolution in how institutions think about, provide, and commercialise financial services.
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