i-movo – Department of Work & Pensions Payment Exceptions Service

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i-movo’s Secure Digital Voucher system combined with PayPoint’s 29,000 strong network of stores across the UK has now been implemented by the Department of Work & Pensions. This new Payment Exceptions Service (PES) is for customers unable to use standard banking products.

Customers are receiving payment vouchers for a range of benefits, distributed by email, SMS or encoded to plastic cards. The vouchers are then processed in any of PayPoint’s 29,000 store network, which is more extensive than all banks, supermarkets and Post Offices combined. A similar system to PES, currently used by over 100 UK Local Authorities and Service Providers has been in operation since 2013.

The project team from DWP, PayPoint & i-movo implemented the new system on schedule and PES became fully operational on 01 April 2018 as planned. Rick Green, Commercial Manager for the DWP’s Corporate Banking & Methods of Payment Group commented that: “Although early in the contract duration, the new Payment Exceptions Service provided by i-movo is fully operational and meeting or exceeding our expectations despite the aggressive implementation timescales all parties have had to work to.”

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