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W2 – What does your status say about you?

Shift left is a principle that focuses on sharing your service and support desk’s knowledge within your organization and in time, with its clients, customers and end-users.

The basic idea behind shift left is simple.

Once a service desk has a knowledge sharing practice in place, they can easily shift their knowledge even further left towards the customer.

Read more here.

  • Published on 4th September 2019

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