Cashless payments were on the rise way before the pandemic. However, COVID-19 has forced consumers to abandon notes and coins in favour of mobile and contactless card payments. Recently, Nationwide revealed that, in a poll of 2,000 Brits, more than a quarter have gone two or more months without using cash. In addition, the usage of ATMs has seen an unprecedented drop of nearly 80% in some countries.
Although the pandemic may not be the final nail in the cash-coffin, the vast majority of payments are now digital – whether face-to-face or online. And while this is great for digital payment providers (and the taxman), merchants must now ensure their business models and payment methods are in line with consumers’ cashless expectations.