Financial Crime

WHAT IS ACTIVE DEFENSE?

The need for a new kind of fraud defence
– What we mean by Active Defence
– The problem Active Defence solves: Identity attacks and manipulation attacks
– Three capabilities to avert any ID attack

Read More »

New Report Reveals both Risk and Opportunity in Chargeback Space

The new 2021 Chargeback Field Report, published by Chargebacks911, reveals that Covid-19 had a significant impact on the payments space. However, many of the trends observed were already underway years before the pandemic struck. There are opportunities for merchants—and other entities in the payments space—to improve procedures and eliminate risk. However, this will take a significant effort.

Read More »

8 out of 10 merchants have seen an increase in friendly fraud, according to the 2021 Chargebacks911 Field Report

The latest piece of groundbreaking industry research from dispute resolution specialist Chargebacks911, The 2021 Chargeback Field Report assessed over 400 merchants across the US and the UK and identified a dramatic rise in friendly fraud over the past three years, with 80% of merchants seeing an increase in false claims.

In addition, while 94% of merchants consider friendly fraud to be a problem for their business, less than 30% are taking steps to combat it. This behaviour indicates that there is a knowledge gap preventing merchants from confidently combating fraudulently filed chargebacks.

Other headline stats include:
• 68% of merchants have seen the pandemic cause an increase to their chargebacks
• Nearly a third of merchants experience difficulties contesting illegitimate chargebacks
• And for every friendly fraud case that goes uncontested, 50% of cardholders will go on to commit the crime again in less than 60 days

Read More »