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Thought Leadership Session: Customer Disputes, Chargebacks and Double Credits

17th March 2021 | Day 2 of PAY360 Virtual Conference
Be the first to hear the results of primary research completed by the EPA into the increasingly important topic of customer disputes, the chargeback process and instances of double credits being issued for the same disputed transaction. Our expert panel of network, issuer, merchant acquirer and solution provider will discuss the topic, hear how COVID has amplified the problem, identify reasons for double credits and make recommendations for improvements to benefit all stakeholders.
Speakers:
Mark McMurtrie, Director, Payments Consulting Ltd
Monica Eaton-Cardone, COO & Co-Founder, Chargebacks911 & Fi911
Michael Oliva, Director – Franchise Management, Mastercard
Jason Costain, Head of Fraud Strategy and Relationship Management, NatWest
Thomas Helldorff, VP Airlines, Travel & Hospitality, Worldpay from FIS

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Thought Leadership Session: Customer Disputes, Chargebacks and Double Credits

Summary:Day 2 of PAY360 Virtual Conference: Be the first to hear the results of primary research completed by the EPA into the increasingly important topic of customer disputes, the chargeback process and instances of double credits being issued for the same disputed transaction. Our expert panel of network, issuer, merchant acquirer and solution provider will discuss the topic, hear how COVID has amplified the problem, identify reasons for double credits and make recommendations for improvements to benefit all stakeholders.