Customer Disputes: a review of Chargebacks and Double Refunds

Sponsored by Chargebacks911, this EPA whitepaper covers the topic of ‘Double Credits’ in the event of a customer getting their money back as both a refund and chargeback in the event of a customer dispute. There has been no other such comprehensive research completed globally.

We heard that this topic became a critical issue in 2020 as a result of the COVID-19 pandemic when flights, holidays, hotel bookings and events were cancelled en-masse and so we interviewed international card networks, card issuers, merchant acquirers, merchants, technology providers and trade associations to get to the bottom of this issue and provide recommendations on how to tackle it across the industry


Coming soon, fill in your details below and we will send you a copy when it is finished.

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